DirecTI

Call Center management software

Software compatible with unniti telephone exchanges 2000 and 3000 and Impactas 68i, 140, 220 and 300, through connection with the ICIP card.
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DirecTI

 

 

Get to know DirecTI, Intelbras call center management software. With many functions and benefits, it is compatible with Impacts 68i, 94 (offline), 140, 220 and 300 by connecting to the ICIP card. It has arrived to simplify management and provide better quality customer service.

DirecTI

 

One software, several functions.

Deliver two leading call center solutions in one software: active or receptive. It also allows recording calls that guarantee better quality of service in case of any unwanted situation.


DirecTI

 

Simplify with Power Dialing

It allows automatic and manual generation of campaigns ( Power Dialing ). Through integration between call centers and contact systems, campaigns generated accelerate productivity.


DirecTI

 

Quality and agility to your call center

Have real time operation monitoring. Analysis allows to make equipment extensions, hiring and customizations according to the client's strategy. And by automating operations, you can standardize processes and automate them, that will save time and money to your customer, while reducing the possibility of errors and improving results.


DirecTI

 

Reports and metrics to see results

While tracking reports help in decision making, metrics analysis allow the generation of indicators that will optimize the system.