Call Center management software

Get to know DirecTI, Intelbras call center management software. With many functions and benefits, it is compatible with Impacts 68i, 94 (offline), 140, 220 and 300 by connecting to the ICIP card. It has arrived to simplify management and provide better quality customer service.

One software, several functions.

Deliver two leading call center solutions in one software: active or receptive. It also allows recording calls that guarantee better quality of service in case of any unwanted situation.

Simplify with Power Dialing

It allows automatic and manual generation of campaigns ( Power Dialing ). Through integration between call centers and contact systems, campaigns generated accelerate productivity.

Quality and agility to your call center

Have real time operation monitoring. Analysis allows to make equipment extensions, hiring and customizations according to the client's strategy. And by automating operations, you can standardize processes and automate them, that will save time and money to your customer, while reducing the possibility of errors and improving results.

Reports and metrics to see results

While tracking reports help in decision making, metrics analysis allow the generation of indicators that will optimize the system.